Frequently asked questions
What makes ATD products different?
ATD products are made with 100% natural, skin-loving ingredients and are only scented using therapeutic-grade essential oils — no synthetic fragrance, no harsh chemicals.
Are your essential oils certified?
Yes, our essential oils come with certification to ensure authenticity, purity, and therapeutic quality.
Can I use ATD castile soap on sensitive skin or eczema?
Absolutely. Our Castile Soap is formulated to be gentle and hydrating, ideal for dry, sensitive, and eczema-prone skin.
Are your products safe for children or during pregnancy?
We recommend consulting your healthcare provider for essential oil use during pregnancy or on young children. That said, our ingredients are gentle, natural, and free from synthetic additives.
What are the roll-ons used for?
Our roll-ons are designed to help calm the senses, uplift mood, or promote relaxation — depending on the blend. Simply roll onto pulse points and inhale deeply.
🧴 Usage & Storage FAQs
How do I use the castile soap?
Use it as a body wash, hand soap, or even a gentle face wash. For best results, pump once or twice onto a sponge or directly onto your skin.
How long do your products last?
Our roll-ons and mists typically last 6–12 months depending on use. Castile soaps can last longer if stored in a dry area between uses.
Do I need to refrigerate the products?
No refrigeration needed. Store in a cool, dry place away from direct sunlight to preserve the essential oil benefits.
♻️ Sustainability & Ethics FAQs
Are your products vegan and cruelty-free?
Yes, all ATD products are vegan, cruelty-free, and made with ethically sourced ingredients.
Is your packaging recyclable?
Yes! We use recyclable materials wherever possible, and we’re working towards refill and reuse options in the near future.
📦 Orders & Shipping FAQs
Where do you ship?
We currently ship within Malaysia. For international orders (e.g. Singapore), DM us or WhatsApp us to check availability.
How long does delivery take?
Orders typically ship out within 1–3 working days. Delivery within West Malaysia usually takes 2–5 working days.
Do you accept returns or refunds?
Due to the nature of our products, we do not accept returns. But if there’s any issue with your order, contact us and we’ll make it right.
Beauty with a Soulful Touch
Let nature and craftsmanship guide your self-care ritual. Discover our artfully blended products—designed to nourish, uplift, and express your essence.
